Privacy Policy of Plumtree Hotels
This website is operated by Plumtree Hotels Limited (“Plumtree Hotels”),
Company Registration number 14814792,
registered address is at 27 Old Gloucester Street, London, WC1N 3AX
At Plumtree Hotels we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This Privacy Policy applies to all Companies within the Plumtree Hotels group of companies (“the Group”).
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
This Privacy Policy applies to information that:
You provide to us when you stay, travel or eat with us (or make enquiries to stay or travel with us).
We collect from you when you visit any of our websites via booking forms, cookies or opting into subscription emails.
We will collect, store and process information about you in connection with the following:
· filling in a form on any of our websites
· filling in a physical registration card
· contacting us by telephone or face to face (e.g. in the context of making a reservation)
· sending us a letter, e-mail or social media message
· subscribing to receive a service from us (e.g. a newsletter, blog or by following us on social media)
· requesting promotional information from us (e.g., information about any of our good or services including gift vouchers)
· participating in a survey, competition or prize draw
· contributing content to us (e.g. for display on a blog)
The types of information we may obtain include:
· your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth, nationality
· details of food allergies/dietary requirements and special requests made (for example, relating to a disability) you provide to us
· passport and visa information, payment information, travel history and details of joint travelers
· dates of your stay or travel with us and associated charges
· purchase or delivery of products or services
· reviews and opinions about our brands, products and services
· information we receive about you from any third parties through whom you have booked your arrangements.
Why we collect this information
These details are taken to provide you with service or goods and an excellent standard of service however you may opt out of this service at anytime (this will not affect your statutory rights). If you have opted in, you may receive promotional offers from us via text, post or email. Please note you have the right to unsubscribe at any time.
Alternatively, some information may be taken in the interest of Health and safety or any other regulatory body that we are duty bound to report to. We may use medical or other sensitive data provided by you to better serve and meet your needs (but under no circumstances will we process any sensitive data for marketing and/or profiling purposes).
Personal information we collect automatically
When you visit one of our websites, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Such information may comprise the following information:
· Date and time
· Originating IP address
· Domain name
· Type of browser and operating system used (if provided by the browser)
· URL of the referring page (if provided by the browser)
· Object requested
· Completion status of the request
· Geographic location
· Language preferences
Use of information
Typically, we will use and process your information to:
· help us create content that is relevant to our visitors
· make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you
· provide you with information, products or services that you request from us or which we feel may interest you
· assess and help us understand general trends and patterns relating to our business
· provide for the safety and security of our guests and visitors
· manage general record keeping
· enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites
· enable you to make reservations, buy Gift Vouchers and payments
· meet any legal and/or regulatory requirements
· provide the products or services you request from us
· improve our products and services and to ensure our products and services are of interest to you.
We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.
Sharing information
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy. We may share your information within the Plumtree Hotels, which may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy. We may also share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorized to use such information for any other purposes.
We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials. We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.
CCTV
For the security and safety of our customers and staff, we operate CCTV on all sites. All areas under CCTV surveillance are clearly sign posted in accordance with the law. If an incident has occurred on site whilst you are present we may share the images with the relevant authorities. No unauthorized personnel will have access to your images and this will not be shared outside of our legal obligations. You have the right to request access to your images captured by CCTV at any time.
Marketing
Where you place an order with us and you have opted in (or in any other case, if you have opted in to receive marketing by email or text message), we may contact you by e-mail or text message with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on the information we hold about you. We may also use your contact details to contact you by phone or post with details of products and services that we think may be of interest to you (unless you have told us you don’t want to receive these communications.
Improving our services
Sometimes we will use your data to help us improve the quality and functionality of the services that we offer. This includes:
· Analyzing your recent visits to our website and how you move around different sections of our website for analytical purposes to understand how people use our website so that we can make it more intuitive.
· Troubleshooting, data analysis, testing, research and for statistical and survey purposes by us, all of which helps us to provide the best service that we can. Again, this information is not shared and will be reported anonymously.
Your rights
If you wish to access, correct, update or request deletion of your personal data, you can do so at any time.
You can object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.
You have the right to opt out of marketing communications that we send to you at any time.
Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
Changes to our Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
This website is operated by Plumtree Hotels Limited (“Plumtree Hotels”),
Company Registration number 14814792,
registered address is at 27 Old Gloucester Street, London, WC1N 3AX
At Plumtree Hotels we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. This Privacy Policy applies to all Companies within the Plumtree Hotels group of companies (“the Group”).
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
This Privacy Policy applies to information that:
You provide to us when you stay, travel or eat with us (or make enquiries to stay or travel with us).
We collect from you when you visit any of our websites via booking forms, cookies or opting into subscription emails.
We will collect, store and process information about you in connection with the following:
· filling in a form on any of our websites
· filling in a physical registration card
· contacting us by telephone or face to face (e.g. in the context of making a reservation)
· sending us a letter, e-mail or social media message
· subscribing to receive a service from us (e.g. a newsletter, blog or by following us on social media)
· requesting promotional information from us (e.g., information about any of our good or services including gift vouchers)
· participating in a survey, competition or prize draw
· contributing content to us (e.g. for display on a blog)
The types of information we may obtain include:
· your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth, nationality
· details of food allergies/dietary requirements and special requests made (for example, relating to a disability) you provide to us
· passport and visa information, payment information, travel history and details of joint travelers
· dates of your stay or travel with us and associated charges
· purchase or delivery of products or services
· reviews and opinions about our brands, products and services
· information we receive about you from any third parties through whom you have booked your arrangements.
Why we collect this information
These details are taken to provide you with service or goods and an excellent standard of service however you may opt out of this service at anytime (this will not affect your statutory rights). If you have opted in, you may receive promotional offers from us via text, post or email. Please note you have the right to unsubscribe at any time.
Alternatively, some information may be taken in the interest of Health and safety or any other regulatory body that we are duty bound to report to. We may use medical or other sensitive data provided by you to better serve and meet your needs (but under no circumstances will we process any sensitive data for marketing and/or profiling purposes).
Personal information we collect automatically
When you visit one of our websites, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Such information may comprise the following information:
· Date and time
· Originating IP address
· Domain name
· Type of browser and operating system used (if provided by the browser)
· URL of the referring page (if provided by the browser)
· Object requested
· Completion status of the request
· Geographic location
· Language preferences
Use of information
Typically, we will use and process your information to:
· help us create content that is relevant to our visitors
· make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you
· provide you with information, products or services that you request from us or which we feel may interest you
· assess and help us understand general trends and patterns relating to our business
· provide for the safety and security of our guests and visitors
· manage general record keeping
· enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites
· enable you to make reservations, buy Gift Vouchers and payments
· meet any legal and/or regulatory requirements
· provide the products or services you request from us
· improve our products and services and to ensure our products and services are of interest to you.
We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.
Sharing information
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy. We may share your information within the Plumtree Hotels, which may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy. We may also share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorized to use such information for any other purposes.
We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials. We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.
CCTV
For the security and safety of our customers and staff, we operate CCTV on all sites. All areas under CCTV surveillance are clearly sign posted in accordance with the law. If an incident has occurred on site whilst you are present we may share the images with the relevant authorities. No unauthorized personnel will have access to your images and this will not be shared outside of our legal obligations. You have the right to request access to your images captured by CCTV at any time.
Marketing
Where you place an order with us and you have opted in (or in any other case, if you have opted in to receive marketing by email or text message), we may contact you by e-mail or text message with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on the information we hold about you. We may also use your contact details to contact you by phone or post with details of products and services that we think may be of interest to you (unless you have told us you don’t want to receive these communications.
Improving our services
Sometimes we will use your data to help us improve the quality and functionality of the services that we offer. This includes:
· Analyzing your recent visits to our website and how you move around different sections of our website for analytical purposes to understand how people use our website so that we can make it more intuitive.
· Troubleshooting, data analysis, testing, research and for statistical and survey purposes by us, all of which helps us to provide the best service that we can. Again, this information is not shared and will be reported anonymously.
Your rights
If you wish to access, correct, update or request deletion of your personal data, you can do so at any time.
You can object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.
You have the right to opt out of marketing communications that we send to you at any time.
Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
Changes to our Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
